Our IT helpdesk outsourcing alternatives provide an array of call logging, call management and IT technical support to your staff and your clients.

Our services will help you to control and manage your IT support costs, giving you the freedom to focus on your business, and your staff on their core competencies.

At SingleRapid, we associate with best-of-breed manufacturers and are proud of our accreditations with major hardware and software vendors. These close relationships with top suppliers offer an inside track on the latest products and methodologies.

Whether you have 5 or 500 users, SingleRapid is here to help. Our friendly and personal approach will ensure a smooth resolution whatever your IT challenge.

SingleRapid IT Helpdesk

These scalable services are available in three tiers or as a completely bespoke solution.

Remote Support

Your business relies on IT and you need a partner who will ensure you get the most from your IT systems to support your business processes – a partner who will work with you, cultivate a strong partnership with you, understand your business issues and provide key skills and knowledge to help resolve them.

SingleRapid have a long track record of working closely with our clients and providing service over and beyond our contractual service arrangements – because we care.

Remote Support is one of the building blocks of our very comprehensive service delivery and in many cases is where we start our journey together.

SingleRapid’s Remote Management Service (RMS) is available to companies of all sizes wishing to take advantage of proactive, low cost, outsourced IT monitoring.
RMS will watch your IT systems on a continuous basis, leaving you to focus more time on core business.

On-site Support

Support agreements can be individually tailored to your unique needs, right down to individual asset level, or you may select one of our comprehensive support packages that start from less than £1 per user, per day.

Call for Service

There are times when you need some extra support for a particular problem or a special project. You’d like to have a source of engineering experience “on tap” without employing more in-house technicians or committing to a long-term service contract. SingleRapid makes this possible with the Call for Service (CFS) option.

The service is billable per visit, there is no “membership fee” and no limit to the number of times you can call upon it per year. CFS is a very practical way to get to know us – and the quality of our service -without obligation.

IT Installation Services

For your next installation, migration or upgrade our installation team can cover all your needs. From a single PC installation to 1000+ seat deployment we can help.

  • Server Consolidation
  • Design and implementation
  • Network Cabling solutions
  • Network Bandwidth optimisation
  • Wireless technologies
  • LAN and WAN components & communication links
  • Documentation incl. diagrams
  • Disaster Recovery & Business Continuity
  • IT Procurement services

At SingleRapid, we associate with best-of-breed manufacturers and are proud of our accreditations with major hardware and software vendors. These close relationships with top suppliers offer an inside track on the latest products and methodologies.